Last updated January 01, 2026
1. Agreement to Terms
These Terms and Conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”, “Customer”, or “Merchant”), and Agenized ApS (“Company”, “we”, “us”, or “our”), regarding your access to and use of our software-as-a-service platform and related services, including our website, applications, and any related media, channels, or integrations (collectively, the “Service”).
We are registered in Denmark with our registered office at Slamrebjergvej 6A, 3730 Nexø, Denmark. Our VAT number is DK46093208. By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you are not permitted to use the Service and must discontinue use immediately.
These Terms apply only to business customers. By using the Service, you confirm that you are acting in a commercial or professional capacity and that you have authority to bind the business you represent. Consumers are not permitted to sign up for the Service.
2. The Service
The Service enables Merchants to connect communication channels (for example, website chat, messaging, and email integrations) and deploy AI-powered agents to respond to end-customer inquiries. The Service may include configurations, automations, routing, knowledge sources, integrations, and actions initiated through connected third-party platforms.
The Service may change over time. We may add, modify, or remove features, provided this does not materially reduce the core functionality of the plan you have purchased.
3. Account Registration and Security
You may be required to register an account. You agree to provide accurate, current, and complete information, and to keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
You must ensure that only authorized personnel access your account. Notify us promptly if you suspect unauthorized access or a security incident.
4. Customer Responsibilities
You are responsible for (a) your configuration and use of the Service, (b) compliance with applicable laws and regulations, and (c) ensuring you have all necessary rights, permissions, and lawful basis to collect, use, and share any data you provide to the Service or process through the Service.
You are also responsible for complying with the terms, policies, and developer requirements of any third-party platform you connect (for example, Meta platforms, email providers, helpdesk tools, ecommerce platforms, or other integrations).
5. AI Outputs and Use of the Service
The Service uses AI models to generate responses and perform workflows. AI output may be inaccurate, incomplete, or inappropriate in some cases. You are responsible for reviewing, monitoring, and validating AI outputs and outcomes, including before relying on them for business decisions or communicating them externally.
You must not use the Service to provide professional advice where errors could cause harm (for example, medical, legal, or financial advice) unless you have implemented appropriate review, controls, and disclosures to your end-customers.
6. Fees, Billing, and Payment
Access to the Service may require payment according to the plan you select. Pricing, billing periods, usage limits, and included features are described at: [INSERT PRICING PAGE URL].
We accept the following forms of payment: Visa, Mastercard, and any additional methods shown at checkout. You authorize us (and our payment processors) to charge your selected payment method for recurring subscription fees and any applicable usage-based fees in accordance with your plan.
Subscription terms: You can cancel at any time. Cancellation takes effect at the end of the current paid billing period, and you will not be charged for the next billing period. No refunds are offered, including for partial billing periods, unused time, or unused usage allowances, except where required by mandatory law.
Taxes: Prices are shown exclusive of taxes unless stated otherwise. Danish VAT (DK VAT) is applied when required. If you are a business established outside Denmark and reverse charge applies, you must provide a valid VAT number and any other information we reasonably request, and VAT will be handled under the reverse-charge mechanism where applicable.
For customers established outside Denmark (including outside the EU), local VAT, GST, sales taxes, withholding taxes, or similar taxes may apply depending on your location and status. We may charge such taxes where legally required. Where we do not charge such taxes, you are responsible for self-assessing, reporting, and paying them. [PLACEHOLDER: ADD COUNTRY-SPECIFIC TAX HANDLING IF NEEDED]
7. Test Accounts and Free Conversations
We may allow you to create a test account for evaluation purposes. A test account includes 20 free conversations (“Free Conversations”) that would otherwise be paid. Free Conversations are provided as a usage allowance, not as a time-limited free trial.
After the Free Conversations are used, continued use of the Service may require upgrading to a paid plan. We may change the number or availability of Free Conversations at any time for future test accounts.
8. Support
Support availability depends on your plan. We may offer chat support, email support, and phone support. Support channels and response targets (if any) are described here: [INSERT SUPPORT PAGE URL OR SUPPORT DETAILS].
Unless explicitly agreed in writing, we do not provide a service level agreement (SLA) or guaranteed response times.
9. Service Availability, Maintenance, and No SLA
We aim to provide a reliable Service, but the Service is provided on an “as available” basis. We do not guarantee uninterrupted or error-free operation, and we do not offer an SLA unless explicitly agreed in writing.
We may perform maintenance, updates, or changes that may cause temporary interruptions. Where reasonably practical, we will provide notice of planned maintenance via the Service or email. [PLACEHOLDER: INSERT MAINTENANCE NOTICE PRACTICE IF DESIRED]
10. Prohibited Activities and Acceptable Use
You may not use the Service for any unlawful purpose or in any way that could harm the Service, us, other customers, or third parties. You agree not to:
- Use the Service to violate the terms, policies, or developer requirements of any connected third-party platform.
- Transmit malware, viruses, Trojan horses, or other harmful code, or attempt to interfere with the Service’s security or operation.
- Access the Service through automated or non-human means in a manner that circumvents limits, restrictions, or security controls, except where explicitly permitted.
- Attempt to gain unauthorized access to accounts, systems, or networks connected to the Service.
- Scrape, harvest, or collect personal data without appropriate consent and a lawful basis.
- Use the Service for phishing, fraud, scams, deception, or impersonation.
- Reverse engineer, decompile, or attempt to derive the source code of the Service, except where permitted by applicable law.
- Use the Service in a way that imposes an unreasonable or disproportionately large load on our infrastructure.
We may suspend or limit access if we reasonably believe your use violates these Terms, applicable law, or third-party platform rules.
11. Intellectual Property Rights
Unless otherwise indicated, the Service, including all software, source code, databases, functionality, designs, text, graphics, logos, and trademarks (collectively, “Company Materials”), is owned by or licensed to us and is protected by intellectual property laws.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the subscription term.
12. Customer Data and Content
You retain ownership of data and content you submit to the Service (including messages, knowledge sources, and configuration content) (“Customer Data”). You grant us a limited license to host, process, transmit, and display Customer Data as necessary to provide, maintain, and improve the Service and support you, in accordance with these Terms and our Privacy Policy.
You represent and warrant that you have all necessary rights and lawful basis to provide Customer Data and to instruct us to process it in connection with the Service.
13. Data Processing Agreement
To the extent we process personal data on your behalf as a processor (or similar role) under applicable data protection laws, the parties will enter into a data processing agreement (“DPA”). The DPA is incorporated into these Terms by reference and governs such processing.
The DPA is available at: [INSERT DPA URL]. If there is a conflict between these Terms and the DPA regarding processing of personal data, the DPA will control.
14. Privacy Policy
We care about data privacy and security. Please review our Privacy Policy at: [INSERT PRIVACY POLICY URL].
The Service may be hosted in Germany or other locations within the EEA, and data may be processed in such locations to provide the Service. [PLACEHOLDER: CONFIRM HOSTING LOCATIONS AND TRANSFER DETAILS]
15. Third-Party Services and Integrations
The Service may integrate with third-party services. We are not responsible for third-party services, including their availability, policies, or changes. Your use of third-party services is governed by your agreement(s) with those providers.
16. Term and Termination
These Terms remain in effect while you use the Service. We may suspend or terminate your access (a) for breach of these Terms, (b) for non-payment, (c) to address security, fraud, or abuse risks, or (d) where required by law.
Upon termination, your right to use the Service ends. [PLACEHOLDER: ADD DATA EXPORT/RETENTION TERMS, IF ANY]
17. Modifications to Terms
We may update these Terms from time to time. We will indicate the “Last updated” date. If changes are material, we will take reasonable steps to provide notice (for example, via email or within the Service). Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.
18. Disclaimer
The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
19. Limitation of Liability
To the fullest extent permitted by law, in no event will we be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, or goodwill arising out of or related to your use of the Service.
To the fullest extent permitted by law, our total liability for any claims arising out of or related to the Service will be limited to the amounts paid by you to us in the six (6) months immediately preceding the event giving rise to the claim.
20. Indemnification
You agree to defend, indemnify, and hold us harmless from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Service, (b) your breach of these Terms, (c) your Customer Data, or (d) your violation of applicable law or third-party rights.
21. Governing Law and Jurisdiction
These Terms are governed by the laws of Denmark, without regard to conflict of law principles. Any dispute arising out of or related to these Terms or the Service will be subject to the courts of Copenhagen, Denmark, unless mandatory law requires otherwise.
22. Dispute Resolution
Informal Resolution: The parties agree to first attempt to resolve disputes informally by contacting the other party and negotiating in good faith for at least thirty (30) days before initiating formal proceedings, unless urgent injunctive relief is required.
[PLACEHOLDER: ARBITRATION CLAUSE, IF YOU STILL WANT ONE]
23. Platform Overview (For Reference Only)
For reference, the Service may include capabilities such as AI agents configured to your brand voice, knowledge base connections (documents and web sources), omnichannel deployments (for example, website chat and messaging integrations), integrations and actions (for example, ecommerce workflows), handoff to human support, and analytics. This section is informational and does not create binding feature commitments beyond your purchased plan.
24. Contact Us
Agenized ApS
Slamrebjergvej 6A
3730 Nexø
Denmark
Phone: +45 1111 1111
Email: hi@agenized.com
